Contact us

We welcome your views and questions about our work and aim to respond to all enquiries within 15 working days of receipt.

You can contact us by post, telephone or by email.

Department of Energy & Climate Change
3 Whitehall Place
London
SW1A 2AW 

Tel: 0300 060 4000 (standard national rate)

Email: correspondence@decc.gsi.gov.uk 

• If your question is related to Warm Front, Winter Fuel Payments, heating oil prices, energy saving or you wish to make a complaint about your energy supplier, please check our 'Key contacts for popular questions' page.
• If you are an organisation looking to send in a campaign to petition a DECC policy then please email chris.huhne@decc.gsi.gov.uk. We will then provide a single response to the originating organisation

Journalists

Journalists should direct any queries to the DECC Press Office, either as per the IPO Directory (White Book) or via the Enquiry Unit on 0300 060 4000. The out-of-hours number for urgent press enquiries is 020 7215 3505. 

• Press Office contact list (last updated July 2011)

Freedom of Information Requests

For transparency and data information, or to make a request under the Freedom of Information Act, please visit our Transparency and Freedom of Information pages.

Calling DECC from overseas

Some overseas callers have experienced problems connecting to our new 0300 numbers.

If you have difficulties calling an extension from overseas, please call our dedicated 24 hour switchboard. It will receive your call and put it through to a named person or extension.

24 hour switchboard +44 (20) 7979 7777

Complaints

You can make your complaint in writing, by phone, or email. We deal with all complaints confidentially.

If you have details of the person your complaint should be addressed to, please contact them to give them the opportunity to sort things out with you.

If you do not have this information, please get in touch with our enquiries unit, who will give you the contact details for the most appropriate person. Alternatively, our enquiries unit can pass your complaints and comments to the most appropriate person.

To help us process your complaints please provide the following information:

• the part of the Department which is relevant to your complaint, and a contact name (if you know this)
• information on whether it is an original complaint or a follow-up to a reply you were not satisfied with
• a clear description of the complaint and what you would like us to do to sort things out
• your full postal address, phone number and fax number (and email address if you have one)

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Visiting our offices in London and Aberdeen

Our head office address is:

3 Whitehall Place
London
SW1A 2AW

We also have a second London office, which is next door to 3 Whitehall Place. The address is:

55 Whitehall
London
SW1A 2EY

The nearest London Underground stations are Charing Cross and Embankment.

The nearest docking station for the Barclays Cycle Hire scheme is at the junction of Northumberland Avenue and Whitehall Place.

Aberdeen Office

We also have an office in Aberdeen:

Atholl House
86-88 Guild Street
Aberdeen
AB11 6AR